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To: johan@egst.co.za
Subject: COVID-19 Update| Health and Safety measures in the Workplace
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Date: Thu, 19 Mar 2020 13:28:37 +0200
From: "no-reply@collivery.co.za" <no-reply@collivery.co.za>
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    Dear valued customer, As the situation develops in South Africa, we continue
    to take our lead from government and state institutions and monitor the situation
    carefully. We will continue to keep you, our customer, informe [...] 
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 No images? Click here
<http://phplist.collivery.co.za/lists/lt.php?tid=3DFVTikxXyKz+9m85WJuVLjXcZ=
csD4Walglr3yHjK+egZecidngHjYmb1N3H8UOFke>

 Dear valued customer,

 As the situation develops in South Africa, we continue to take our lead
from government and state institutions and monitor the situation carefully.
We will continue to keep you, our customer, informed of our concerns,
contingency plans and progress in ensuring the safety of our staff, their
families and you, our customer.

 We have set up a COVID-19 task team, which includes senior management,
first aiders as well as staff on the ground to continuously monitor the
developments of the COVID-19 pandemic both locally and abroad.

 Here are steps that we have implemented to help assuage the risk of
COVID-19 across our three operating units (Collivery, VisaPak and
Outsourcing) as well as all our branches and in-house operations.

 Business continuity
 MDS has always invested in technology and systems that enable clients to
use them wherever they are. This has always been our promise to ensure
simplicity in using our solutions.

 Furthermore, we have put in place, various business continuity plans that
will ensure that our clients continue to have the support and backing they
need throughout these challenging times.

 Risk Mitigation
 Our priority now is to comply with these COVID-19 directives to ensure
that we mitigate the risk of the pandemic Our staff are educated on the
virus and will take the necessary precautionary measures to safeguard
themselves as well as our customers when making contact.

 We will continue to keep you abreast of developments and guidance as
provided by the National Health Department as well as the World Health
Organisation (WHO) by implementing the following business protocols.

 Business protocols/guidelines
 Implementation of Health and Safety in the Workplace
 In order for us to ensure that we are complying with South African labour
laws (Occupational Health and Safety Act 85 of 1993
<http://phplist.collivery.co.za/lists/lt.php?tid=3D2CEph+h6wBiBWmcjMLc+mHcZ=
csD4Welglr3yHjK+egZecidngHgomb1N3H8UOFke>
) during this concerning period. The OHSA states that an Employer must
ensure that its working environment is safe and without risk to the health
of its Employees.

 Non-essential personal and business travel has been stopped;
 We have made sure that our workplaces are clean and hygienic;
 We have promoted regular and thorough hand-washing by employees,
contractors, and customers but available hand sanitizing dispensers all
over our premises and surfaces inside the workplace are cleaned and
disinfected on a regular basis;
 We have posters and other education material promoting good respiratory
hygiene in all areas of the workplace;
 Regular meetings are held with staff reaffirming the business protocols
and hygiene efforts amongst our staff;
 We put in place surgical face masks and/or paper tissues for those who
develop any symptom related to the COVID-19 virus;
 We keep communicating and promoting the message that people need to stay
at home even if they have just mild symptoms of COVID-19 and all staff at
our main hubs are screened;
 Drivers carry hand sanitizers with them during the day and sanitize hands
before and after each collivery stop;
 At night our vehicles are disinfected making sure they are virus-free the
following morning when the driver starts his day;
 Our operations areas are disinfected on a regular basis keeping all
working surfaces clean;
 The use of gloves in our environment has not been proven to assist in the
prevention of the spread of the COVID-19 virus, and some experts are of the
opinion that it may, in fact, hamper efforts to contain the virus. Although
many of our drivers do carry gloves our primary focus is on good hygiene
and making sure they sanitise before and after every contact;
 Should you require a contactless delivery you can request this by emailing
support@collivery.co.za <mailto:support@collivery.co.za>
and we will arrange this with our drivers. To ensure that we deliver to the
correct address we will be able to take a photo of the recipient and for
checking purposes we will be able to track the driver's position via
Cellphone and vehicle GPS tracking at the time of delivery.
=20
 What we need from our customers
 We have a few suggestions for our customers and our delivery contact
points that will assist us in keeping everyone safe:

 For collections - be prepared to receive our driver - have your own pen,
own printed waybill and make sure the parcel is ready for collection as
soon as he arrives as limiting the time, he is waiting limits the risk to
both you and our driver;
 For deliveries - be prepared to receive our driver - have your own pen
ready and make sure you maintain the necessary distance and limit the time
our driver needs to make the delivery, thus minimising the risk to yourself
and our driver;
 Sanitise before and after the contact with our driver;
 Before removing the contents, sanitise your hands, remove the contents,
and dispose of the packaging immediately - make sure you sanitise your
hands afterward and disinfect the surface where you received the parcel
=20
 Contracting the Virus and Sick Leave
 Should an Employee show any signs or symptoms of the Virus, he or she will
be instructed to vacate the working environment immediately and be placed
into isolation. Our health and safety team will contact the NICD hotline to
arrange the testing and safe transport of the staff member.

 Short Term Alternative Working Arrangements
 Other preventative measures we have taken to mitigate the risk of the
spread, we will consider possibilities of allowing staff, where possible,
to work from home on a permanent or temporary basis where their
circumstances allow for this.

 In closing, MDS will continue to monitor the spread of COVID-19 and update
our risk areas, business guidelines, and protocols to adapt to any changing
developments.

 We recommend following the WHO recommendations for the workplace with
immediate effect. These recommendations can be found online at
http://phplist.collivery.co.za/lists/lt.php?tid=3DxQXUyBX55rqbjo1uCxJoQHcZc=
sD4Wblglr3yHjK+egZecidngHhImb1N3H8UOFke
<http://phplist.collivery.co.za/lists/lt.php?tid=3DKHdYD5kw5Kq2O88oaXQEeXcZ=
csD4WXlglr3yHjK+egZecidngHg4mb1N3H8UOFke>

 We hope you find the above in order and if you have any concerns or
suggestions please do not hesitate to contact our CSD, operations team or
myself.

 Our thoughts and prayers are with those infected and their families and we
are committed to working with the government, our staff and our customers
in limiting the damage COVID-19 can do.



--

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m: 24px;">
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            <p class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom: 0;fo=
nt-size: 13px;line-height: 21px;" lang=3D"x-size-13">Dear valued customer,<=
/p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;text-align: left;" lang=3D"x-size-13">As=
 the situation develops in South Africa, we continue to take our lead from =
government and state institutions and monitor the situation carefully. We w=
ill continue to keep you, our customer, informed of our concerns, contingen=
cy plans and progress in ensuring the safety of our staff, their families a=
nd you, our customer.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We have set up a CO=
VID-19 task team, which includes senior management, first aiders as well as=
 staff on the ground to continuously monitor the developments of the COVID-=
19 pandemic both  locally and abroad.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Here are steps that=
 we have implemented to help assuage the risk of COVID-19 across our three =
operating units (Collivery, VisaPak and Outsourcing) as well as all our bra=
nches and in-house operations.</p>
            <h3 style=3D"Margin-top: 20px;Margin-bottom: 0;font-style: norm=
al;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26px;">B=
usiness continuity</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">MDS has always inve=
sted in technology and systems that enable clients to use them wherever the=
y are. This has always been our promise to ensure simplicity in using our s=
olutions.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Furthermore, we hav=
e put in place, various business continuity plans that will ensure that our=
 clients continue to have the support and backing they need throughout thes=
e challenging times.</p>
            <h3 style=3D"Margin-top: 20px;Margin-bottom: 0;font-style: norm=
al;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26px;">R=
isk Mitigation</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Our priority now is=
 to comply with these COVID-19 directives to ensure that we mitigate the ri=
sk of the pandemic Our staff are educated on the virus and will take the ne=
cessary precautionary measures to safeguard themselves as well as our custo=
mers when making contact.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We will continue to=
 keep you abreast  of developments and guidance as provided by the National=
 Health Department as well as the World Health Organisation (WHO) by implem=
enting the following business protocols.</p>
            </div>
            </div>
            </div>
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eak-word;">
            <div class=3D"layout__inner" style=3D"border-collapse: collapse=
;display: table;width: 100%;background-color: #dedcd5;"><!--[if (mso)|(IE)]=
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;"><td style=3D"width: 600px" class=3D"w560"><![endif]-->
            <div class=3D"column" style=3D"text-align: left;color: #60666d;=
font-size: 14px;line-height: 21px;font-family: Open Sans,sans-serif;">
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24px;Margin-bottom: 24px;">
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x;vertical-align: middle;">
            <h2 style=3D"Margin-top: 0;Margin-bottom: 0;font-style: normal;=
font-weight: normal;color: #00823d;font-size: 20px;line-height: 28px;text-a=
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            <h3 style=3D"Margin-top: 16px;Margin-bottom: 0;font-style: norm=
al;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26px;">I=
mplementation of Health and Safety in the Workplace</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">In order for us to =
ensure that we are complying with South African labour laws (<a style=3D"te=
xt-decoration: underline;transition: opacity 0.1s ease-in;color: #389bf2;" =
href=3D"http://phplist.collivery.co.za/lists/lt.php?tid=3DKx4FCgIEBw1ZUk9QA=
VIFFFYCVV1LD1VXAhQFDlNWUlEBVVJXCQ1JA1ZUWwILBlQUBApRXEsDXVRTFAoPAwFMB1FTBAEC=
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ealth and Safety Act 85 of 1993</a>) during this concerning period. The OHS=
A states that an Employer must ensure  that its working environment is safe=
 and without risk to the health of its Employees.</p>
            <ul style=3D"Margin-top: 20px;Margin-bottom: 0;Margin-left: 24p=
x;padding: 0;list-style-type: disc;">
                <li class=3D"size-13" style=3D"Margin-top: 20px;Margin-bott=
om: 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13"=
>Non-essential personal and business travel has been stopped;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We=
 have made sure that our workplaces are clean and hygienic;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We=
 have promoted regular and thorough hand-washing by employees, contractors,=
 and customers but available hand sanitizing dispensers all over our premis=
es and surfaces inside the workplace are cleaned  and disinfected on a regu=
lar basis;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We=
 have posters and other education material promoting good respiratory hygie=
ne in all areas of the workplace;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Re=
gular meetings are held with staff reaffirming the business protocols and h=
ygiene efforts amongst our staff;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We=
 put in place surgical face masks and/or paper tissues for those who develo=
p any symptom related to the COVID-19 virus;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We=
 keep communicating and promoting the message that people need to stay at h=
ome even if they have just mild symptoms of COVID-19 and all staff at our m=
ain hubs are screened;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Dr=
ivers carry hand sanitizers with them during the day and sanitize hands bef=
ore and after each collivery stop;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">At=
 night our vehicles are disinfected making sure they are virus-free the fol=
lowing morning when the driver starts his day;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Ou=
r operations areas are disinfected on a regular basis keeping all working  =
surfaces clean;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Th=
e use of gloves in our environment has not been proven to assist in the pre=
vention of the spread of the COVID-19 virus, and some experts are of the op=
inion that it may, in fact, hamper efforts to contain the virus. Although m=
any of our drivers do carry gloves our primary focus is on good hygiene and=
 making sure they sanitise before and after every contact;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Sh=
ould you require a contactless delivery you can request this by emailing <a=
 style=3D"text-decoration: underline;transition: opacity 0.1s ease-in;color=
: #389bf2;" href=3D"mailto:support@collivery.co.za">support@collivery.co.za=
</a>&nbsp;and we will arrange this with  our drivers. To ensure that we del=
iver to the correct address we will be able to take a photo of the recipien=
t and for checking purposes we will be able to track the driver&rsquo;s pos=
ition via Cellphone and vehicle GPS tracking at the time of delivery.</li>
            </ul>
            <h3 style=3D"Margin-top: 20px;Margin-bottom: 0;font-style: norm=
al;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26px;">W=
hat we need from our customers</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We have a few sugge=
stions for our customers and our delivery contact points that will assist u=
s in keeping everyone safe:</p>
            <ul style=3D"Margin-top: 20px;Margin-bottom: 0;Margin-left: 24p=
x;padding: 0;list-style-type: disc;">
                <li class=3D"size-13" style=3D"Margin-top: 20px;Margin-bott=
om: 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13"=
>For collections - be prepared to receive our driver &ndash; have your own =
pen, own printed waybill and make sure the parcel is ready for collection a=
s soon as he arrives as limiting the time, he is waiting limits the risk to=
 both you and our driver;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Fo=
r deliveries &ndash; be prepared to receive our driver &ndash; have your ow=
n pen ready and make sure you maintain the necessary distance and limit the=
 time our driver needs to make the delivery, thus minimising the risk to yo=
urself and our driver;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Sa=
nitise before and after the contact with our driver;</li>
                <li class=3D"size-13" style=3D"Margin-top: 0;Margin-bottom:=
 &#10;0;Margin-left: 0;font-size: 13px;line-height: 21px;" lang=3D"x-size-1=
3">Before removing the contents, sanitise your hands, remove the contents, =
and dispose of the packaging immediately &ndash; make sure you sanitise you=
r hands afterward and disinfect the surface where you received the parcel</=
li>
            </ul>
            <h3 style=3D"Margin-top: 20px;Margin-bottom: 0;font-style: norm=
al;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26px;">C=
ontracting the Virus and Sick Leave</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Should an Employee =
show any signs or symptoms of the Virus, he or she will be instructed to va=
cate the working environment immediately and be placed into isolation. Our =
health and safety team will contact the NICD hotline to arrange the testing=
 and safe transport of the staff member.</p>
            <h3 style=3D"Margin-top: &#10;20px;Margin-bottom: 0;font-style:=
 normal;font-weight: normal;color: #00823d;font-size: 17px;line-height: 26p=
x;">Short Term Alternative Working Arrangements</h3>
            <p class=3D"size-13" style=3D"Margin-top: 12px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Other preventative =
measures we have taken to mitigate the risk of the spread, we will consider=
 possibilities of allowing staff, where possible, to work from home on a pe=
rmanent or temporary basis where their circumstances allow for this.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">In closing, MDS wil=
l continue to monitor the spread of COVID-19 and update our risk areas, bus=
iness guidelines, and protocols to adapt to any changing developments.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We recommend follow=
ing the WHO recommendations for the workplace with immediate effect. These =
recommendations can be found online at&nbsp;<a style=3D"text-decoration: un=
derline;transition: opacity 0.1s ease-in;color: #389bf2;" href=3D"https://m=
dscollivery.createsend1.com/t/t-l-nhhhdht-l-j/">https://www.who.int/docs/de=
fault-source/coronaviruse/getting-workplace-ready-for-covid-19.pdf?sfvrsn=
=3D359a81e7_6</a></p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">We hope you find th=
e above in order and if you have any concerns or suggestions please do not =
hesitate to contact our CSD, operations team or myself.</p>
            <p class=3D"size-13" style=3D"Margin-top: 20px;Margin-bottom: 0=
;font-size: 13px;line-height: 21px;" lang=3D"x-size-13">Our thoughts and pr=
ayers are with those infected and their families  and we are committed to w=
orking with the government, our staff and our customers in limiting the dam=
age COVID-19 can do.</p>
            </div>
            </div>
            </div>
            <!--[if (mso)|(IE)]></td></tr></table><![endif]--></div>
            </div>
            <div style=3D"mso-line-height-rule: exactly;line-height: 20px;f=
ont-size: 20px;">&nbsp;</div>
            </div>
            </td>
        </tr>
    </tbody>
</table>&nbsp;</p>
<p>Kind regards</p>
<p><span style=3D"color: rgb(31, 73, 125); font-family: &quot;Brush Script =
MT&quot;; font-size: 32pt;">Shaun</span></p>
<p><span style=3D"color: rgb(192, 0, 0);">Shaun Bartlett</span></p>
<p class=3D"MsoNormal"><u><span style=3D"color:green;mso-fareast-language:E=
N-GB">CEO<o:p></o:p></span></u></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-GB">Tel&nbsp; :&nbsp; +27 (0)11&nbsp; 241 4900 <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:EN=
-GB">Fax :&nbsp;&nbsp;+27 (0)11&nbsp; 493 6888<o:p></o:p></span></p>
<p><span style=3D"color: rgb(31, 73, 125);">Cell&nbsp;:&nbsp; +27 (0)83&nbs=
p; 268 9992</span></p>
&nbsp;<img src=3D"https://ops.collivery.co.za/wpimages/collivery_mail_botto=
m.png" alt=3D"" /><br />
<p><span style=3D"font-size: 10pt; font-weight: bold; color: navy; font-fam=
ily: Arial, sans-serif;">MDS Collivery- Legal Disclaimer</span></p>
<p><span style=3D"font-size: 8pt; font-weight: bold; color: navy; font-fami=
ly: Arial, sans-serif;">This message contains privileged and confidential i=
nformation intended only for the use of the addressee named above.</span></=
p>
<p style=3D"font-size: 10pt; color: navy; font-family: Arial, sans-serif;">=
If you are not the intended recipient of this message, you are hereby notif=
ied that you must not disseminate copy or take any action in reliance on it=
. If you have received this message in error, please notify the MDS mail ad=
ministrator at {!! Html::mailto('support@collivery.co.za', 'support@collive=
ry..co.za') !!} immediately. Any views expressed in this message are those =
of the individual sender, except where the sender specifically states them =
to be the view of MDS. While every care has been taken in preparing this do=
cument, no representation, warranty or undertaking (express or implied) is =
given. No responsibility or liability is accepted by MDS as to the accuracy=
 of the information contained herein, or for any loss arising from reliance=
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